Case Study:
Customers stay connected with upgraded Thames Water emergency vehicle

Customers stay connected with upgraded Thames Water emergency vehicle


Upgraded Thames Water emergency vehicle keeps customers connected via Eutelsat satellite communications

The UK’s Thames Water, which serves London and the Thames Valley, is Britain’s largest water and sewerage company. It supplies on average more than a tonne a week of water to each of its 9m drinking water customers. It also recycles safely back to the environment 4,300m litres of sewage a day – 24 hours a day, 365 days a year.

Wireless Innovation was contracted by Thames Water to undertake a major refit of the company’s event response vehicle which has now been installed with Eutelsat satellite communications and the full suite of technology required to set-up a mobile emergency response centre.

Thames Water staff are now better-equipped to be co-ordinating activities through the vehicle within minutes of arriving at a destination. It greatly improves communications on the ground, and provides secure links back to the operations control centre and, when necessary, to the media.

Using a Dawson auto-acquire antenna, the vehicle connects to Eutelsat’s KA-SAT satellite over Europe at the push of a button for its high-speed broadband connection. This satellite connection turns the vehicle into a Wi-Fi enabled communications centre enabling email, internet and VoIP calls.

The vehicle is powered by its own generator and comes equipped with an electronic Variable Message Sign, so that information can be constantly relayed to customers.

“During emergencies, such as last winter’s flooding, this vehicle becomes the focal point and control centre for those on the ground,” said Clive Dickens MBE, the Senior Technical Engineer for Operational Control at Thames Water. “With this refit, we have the very latest technology at our fingertips to quickly assess and respond to any emergency, while ensuring that we maintain clear communications with the local community, operations control centre and media.”

Eutelsat partner Wireless Innovation, which specialises in providing satellite and GSM based SCADA/telemetry backhaul solutions to utilities, governments, renewable and oil and gas companies, was contracted by Thames Water to specify and carry out the upgrade. The 24-hour refit was supported by Dawson, one of Europe’s most innovative and successful suppliers of fixed and mobile data communications equipment.

Phil Rouse, Managing Director at Wireless Innovation, said: “We looked at a number of options for the satellite connection but quickly settled on Eutelsat’s KA-SAT satellite broadband solution because of the price performance ratio it offered. In the event of an emergency, this mobile solution will be transferring large amounts of critical data and no other satellite provider was able to offer the quality and data bandwidth capabilities necessary, alongside the flexibility and competitive rates offered by Eutelsat.”

You can now even access high speed broadband from your vehicle like the Thames water project employees, with the help of connected car facility using Eutelsat Broadband. This facility ensures that you have internet connection on the go with Wi-Fi facilities and can respond immediately to any emergency.

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Energies & Utilities Remote Access

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